Our Commitment
Soulful Sculpt by Tenielle ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website or booking an appointment with us, you agree to the practices described in this policy.
Personal Information We Collect
We collect personal information only when it is reasonably necessary to provide our services or respond to your enquiries. The types of personal information we may collect include:
- Your name, email address, and phone number (when you make a booking or send an enquiry)
- Appointment history and treatment notes relevant to your care
- Health information you voluntarily share with us as part of your consultation
- Workshop registration details including name and email address
- Technical information collected automatically when you visit our website (see Cookies section below)
We do not collect sensitive information such as government identifiers, financial account details, or racial or ethnic origin information.
How We Use Your Information
We use personal information for the following purposes:
- To schedule, confirm, and manage your appointments
- To send appointment reminders and follow-up communications
- To respond to your enquiries or requests
- To provide or improve our services
- To notify workshop waitlist members of upcoming intakes
- To comply with legal obligations
We will not use your personal information for purposes other than those listed above without your consent, unless permitted or required by law.
Disclosure to Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business, strictly for that purpose:
- Timely (booking software) — We use Timely to manage appointment bookings. Your booking information is processed and stored on Timely's platform. Timely's privacy policy is available at gettimely.com/privacy
- Google Analytics — We use Google Analytics to understand how visitors use our website. This service collects anonymised usage data (pages visited, session duration, device type). It does not identify you personally. You can opt out at tools.google.com/dlpage/gaoptout
- Google (Maps, Reviews) — Our website displays Google Maps and Google reviews. Interactions with these components are governed by Google's privacy policy
All third-party service providers are required to protect your information and may only use it as directed by us.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. These include:
- Analytics cookies (Google Analytics) to understand visitor behaviour in aggregate
- Session cookies that expire when you close your browser
You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, though some functionality may be affected.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website is served over HTTPS with secure encryption. Appointment data is held within Timely's secure booking platform.
While we take security seriously, no method of electronic transmission or storage is 100% secure. If you have reason to believe your information has been compromised, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Appointment records are typically retained for 7 years in accordance with standard business record-keeping requirements. You may request deletion of your information at any time (see Your Rights below), subject to any legal retention obligations.
Your Rights (Australian Privacy Principles)
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Complain about a breach of the APPs
To exercise any of these rights, please contact us at info@soulfulsculpt.com.au. We will respond within a reasonable timeframe and no later than 30 days.
Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us first at info@soulfulsculpt.com.au so we can attempt to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at soulfulsculpt.com.au/privacy. The effective date at the top of this page indicates when the policy was last updated.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Soulful Sculpt by Tenielle
Level 2 / 206 Currumburra Rd, Ashmore QLD 4214
info@soulfulsculpt.com.au